Shipping policy

Mini Collar, we understand how exciting it is to receive something special for your little ones. We are committed to delivering your orders safely, securely, and as quickly as possible. Our shipping policy explains how we process and deliver your purchases across Pakistan.

Order Processing

  • All orders are processed after successful confirmation.
  • Our team carefully checks and packs each item before dispatch to ensure it meets our quality standards.
  • Orders are generally dispatched within 1–3 business days, excluding public holidays and unforeseen circumstances.
  • You may receive a confirmation message or call to verify your order before dispatch.

Shipping & Delivery Time

Mini Collar delivers orders across Pakistan through reliable courier services.

  • Major cities: Estimated delivery within 3–5 business days.
  • Other cities and remote areas: Estimated delivery within 5–7 business days.

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other unforeseen delays.

Shipping Charges

Shipping charges are calculated according to the delivery location, parcel weight, and applicable courier rates. Any applicable delivery charges will be displayed at checkout or communicated before order confirmation.

Cash on Delivery (COD)

Mini Collar offers Cash on Delivery (COD) for eligible locations across Pakistan.

  • Customers can pay for their orders in cash at the time of delivery.
  • Please ensure that the correct contact number and complete delivery address are provided when placing your order.
  • Customers are requested to remain available to receive their parcels and complete payment.

Order Tracking

Once your order has been dispatched, you may receive a tracking number or courier details via SMS, WhatsApp, or another available communication channel. You can use these details to track your shipment through the relevant courier service.

Delivery Address & Contact Information

Customers are responsible for providing accurate and complete delivery information, including their name, phone number, city, and full address.

Mini Collar will not be responsible for delivery delays caused by incorrect or incomplete information provided at checkout. If you need to update your address or contact details, please contact us as soon as possible before your order is dispatched.

Delayed or Failed Deliveries

Although we work with trusted courier partners, delays may occasionally occur due to weather conditions, operational issues, public holidays, or other circumstances beyond our control.

If a delivery attempt is unsuccessful, the courier may contact you to arrange another attempt, subject to its delivery policies. If your parcel is returned to us, our team will contact you to discuss the available options.

Damaged or Missing Parcels

If your parcel arrives damaged, tampered with, or appears to have missing items, please contact our customer support team immediately. We recommend taking clear photographs or videos of the parcel and its contents to help us investigate and resolve the issue.

Shipping During Sales & Promotions

During sales, promotional campaigns, or festive seasons, order volumes may increase, which can result in additional processing or delivery time. We appreciate your patience during these periods.

Contact Us

For shipping-related questions, delivery updates, or assistance with your order, please contact us through our customer support channels.

Email: Minicollar@gmail.com
Website: MiniCollar.com
WhatsApp:+923213319995

Our Commitment

At Mini Collar, every order matters to us. We strive to ensure that your little one's outfit reaches you in excellent condition and provides a delightful shopping experience.