Refund policy
At Mini Collar, we want every customer to be happy with their purchase. If your order does not meet our quality standards or you receive an incorrect item, our return and exchange policy is designed to make the process simple and convenient.
Return & Exchange Conditions
Customers can request a return or exchange within 3 days of receiving their order under the following circumstances:
- The item arrives damaged, defective, stained, or with missing parts.
- You receive a product that is different from the one you ordered.
- The size delivered is not the same as the size selected at the time of purchase.
All items must be unworn, unwashed, and in their original condition, with tags, labels, and packaging intact.
How to Request an Exchange
Customers must contact Mini Collar's support team within 3 days of delivery and provide their order details along with the reason for the request. For damaged or defective items, clear photographs or videos must be submitted as proof.
After reviewing and approving the request, our team will arrange a return pickup from your doorstep, subject to service availability, and guide you through the exchange process.
Size Exchange
If the fit isn't right, email us at Minicollar@gmail.com with your order number and the size you'd like instead. Exchanges are subject to stock availability.
Sale & Promotional Items
Items purchased during promotional campaigns, special offers, or discounted sales can only be exchanged if the delivered product is incorrect, damaged, or defective. All such requests are subject to verification.
Packaging & Delivery Issues
Customers are advised to check their parcel upon delivery. If the package appears opened, tampered with, or unsealed, please notify our customer support team immediately so that the matter can be investigated.
Product Color & Appearance
Product images on our website are intended to represent the actual items as accurately as possible. However, slight differences in color, fabric texture, or appearance may occur due to lighting, photography, and individual screen settings. Such minor differences will not qualify for an exchange or return.
Items Not Eligible for Return or Exchange
For hygiene and quality purposes, we cannot accept items that have been worn, washed, altered, or damaged after delivery. Products returned without their original tags, labels, or packaging, or requests made after the eligible period, will also not be accepted.
Shipping Charges
If an exchange is required due to an incorrect, damaged, or defective product supplied by Mini Collar, the applicable return shipping costs will be covered by us. For size exchanges requested by customers, shipping charges may apply.
Damaged or Defective Products
If you receive a damaged or defective item, please report the issue within 3 days of delivery and share clear images or videos demonstrating the problem. Our team will assess the evidence and, after verification, provide a suitable resolution in accordance with this policy.
Applicable Region
This policy applies to all orders delivered within Pakistan.
Customer Support
For assistance with returns, exchanges, or order-related concerns, please contact our customer support team through the contact details provided on our website.
Mini Collar reserves the right to review and verify all return and exchange requests before approval.
Thank you for choosing Mini Collar. We appreciate your trust and are committed to making your shopping experience delightful.